Privacy Policy - Cascade Pools

Cascade Pools Privacy Policy

Cascade Pools (East Anglia) Ltd with registered address:

Cherry Tree Farm, Badley, Ipswich, Suffolk, IP6 8RN, England, United Kingdom

is the owner and manager of the website and domain: https://www.cascadepools.co.uk.

Here at Cascade Pools (East Anglia) Ltd. we understand that your privacy is important and we promise to treat any personal information you provide us as confidential and will only be used and recorded in accordance with the General Data Protection Regulation and the Data Protection Act 1998. We will never mistreat your personal information and will never sell any information about you to any other party.

What personal data we collect and why we collect it

The information that Cascade Pools (EA) Ltd collects and stores relating to you is primarily used to enable us to provide our services to you. We collect information from you when you use our online store or fill in our online contact forms.

The details you provide may include your name, email address, product selections, delivery address, telephone number, credit card or debit card number, the card’s expiry date and billing address. We use highly secure and trusted payment systems, we will never keep any of your payment details and we will only keep your other personal information for as long as necessary and consistent with the purpose for which you have given it to us.

When you use our website, we may collect, store and use the following kinds of information:

Information relating to any transactions carried out by you on or in relation to this website, including information relating to any purchases you make of our goods/services. We will use this information to fulfill any order and to communicate with you when necessary. We do not record payment details.

Why we collect your data:

Contractual Purposes:

When you ask us to carry out a service or purchase a product from us, we usually need to use information about you to provide you with the service, or to supply you with your products:

To contact to you to confirm requirements and designs
To notify you about changes to terms and conditions
To process payments and send you the receipts required
To carry out your installation/refurbishment
To provide you with the benefits and services to which you have asked for.

We do so because it is necessary for the performance of a contract.

Legitimate Interests:

We rely on legitimate interests for the following purposes:

Responding to communications, concerns or complaints and seeking feedback from you about our services
Holding contact information for the duration of our services
Keeping a record of what products you have previously purchased, so you can easily make repeat purchases
Monitoring completion levels on your project

Contact forms

Please note, that we may keep contact form submissions for a certain period for customer service purposes, but we do not use the information submitted through them for marketing purposes.

Links to other websites

As you may have noticed, we have buttons that link through to our social media platforms, if you follow these links, you are leaving our website. Please note, that we do not accept any responsibility or liability for these websites’ protection and privacy policies and procedures.

Please check the social media platform’s privacy policies before you submit any personal information to the linked websites.

Cookies

Cascade Pools (EA) Ltd uses cookies to facilitate certain interactive elements of the website. These do not store or provide any of your personal information. Our visitors’ privacy is of paramount importance to us, and our use of cookies will in no way allow us to access your computer.

We do not store any details relating to your credit cards using cookies. We use cookies to record the areas of the site that you have visited and for how long, which provides us with useful usage information that helps us make our site more accessible to our users.

Please refer to our Cookie Notice to see what types of cookies we use, and for what purposes.

Analytics

Our website uses Google Analytics – information collected by Google Analytics will be transmitted and stored by Google on servers in the United States of America in accordance with their privacy policies.

To see an overview of privacy at Google and how this applies to Google Analytics, please click here. You may opt out of tracking by Google Analytics by clicking here.

Who we share your data with

Cascade Pools (EA) Ltd. will not share your information for marketing purposes to other companies and we will not sell or disclose your information to third parties for use in mailing lists or databases.

We use your personal information internally, and we will only share it with third parties who need to know as it is part of working with us in our normal business activities.

We do not share your personal information with other third parties except under these conditions. If there is anything out of the ordinary, we will never share your information unless we have your full permission and consent.

Also, please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion send a third party with aggregate statistical information about our visitors for analysis.

Please note, that our online store has a different privacy policy, and your information will be shared with different third parties.

How long we retain your data

Cascade Pools (EA) Ltd keeps contact form entries for six months, analytics records for a year, and customer purchase records for five years. This is so we can stand by our products and services, so if you need any follow up refurbishments, repairs or other services we can provide them with ease and look up your personal records of your project to find out exactly what material is used.

What rights you have over your data

You have the right to access the personal information we hold about you at any time. You also have the right to ask us to update or correct any incomplete, inaccurate or out-of-date personal information we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested.

Please note, that before we are able to provide you with, or to correct any personal information we hold about you, we may ask you to identify and to provide other details to help us fulfill your request. We will only use this information to confirm your identity.

Where we send your data

Cascade Pools (EA) Ltd does not transfer your site data outside the European Union. Our web hosting service is based in the UK, therefore any data collected from our website is kept secure in the UK.

We also use UK based couriers and service providers, we have a chosen few of service providers, which are all familiar with our privacy policy and business practices. Please note, that we are not responsible or liable for any breaches by any other company other than Cascade Pools (EA) Ltd.

How we protect your data

Cascade Pools (EA) Ltd. complies with the standard procedures and requirements as laid down by applicable law to ensure that your personal information is kept secure. We use the latest in Secure Server Technology (SSL and HTTPS Encryptions) to ensure that all your information is protected to the highest standards.

We will store your personal information until we no longer have a legitimate use for it. We do not keep any payment details on file, online or digitally. Please note, that the transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk.

Cascade Pools (EA) Ltd are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information that we collect online.

If you require more information about how your personal data is stored, please contact our Data Controller at Cascade Pools (EA) Ltd. Cherry Tree Farm, Badley, Ipswich, Suffolk, IP6 8RN, England.

Contact information

To exercise any of your rights or if you have any questions about our privacy notice, please contact our Data Controller, Lynne Edwards on:

Email: [email protected]
Write: Cascade Pools (EA) Ltd. Cherry Tree Farm, Badley, Ipswich, Suffolk, IP6 8RN, England.

While we hope to be able to resolve any concerns you have about the way that we are processing your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been processed in a way that does not comply with the GDPR or have any wider concerns about our compliance with data protection law. You can do so by calling the ICO helpline on 0303 123 1113 or via their website.